The rise of the information society has led to major changes in citizen expectations and organisational structures, cultures and working processes. Governments will have to follow suite and adopt information society tools and working practices if they are to remain responsive to citizen needs. The OECD defines “e-government” as “the use of information and communication technologies, and particularly the Internet, as a tool to achieve better government”. The impact of e-government at the broadest level is simply better government by enabling better policy outcomes, higher quality services, greater engagement with citizens and by improving other key outputs identified. Governments and public administrations will, and should, continue to be judged against these established criteria for success.