The Service Trainer Handbook

Kitob mualliflari D.Keith Denton,

The Service Trainer Handbook is a practical guide designed for professionals who train employees in customer service and related fields. It provides structured methodologies, step-by-step training plans, and practical exercises to help trainers deliver effective and engaging sessions.The handbook covers key areas such as communication skills, problem-solving, handling difficult customers, and creating a positive service culture. It also includes tips for evaluating training outcomes, adapting content for different audiences, and fostering interactive learning.

Bilimlar sohasi: | Tilshunoslik |
UDK
Kitob nashriyoti nomi: Publishers
Kitob nashr qilingan shahar: New York
ISBN: 0-07-016414-2
Kitob nashr qilingan yili: 1992 Yil
Betlar Soni: 128
To‘liq matnni ko‘chirib olish uchun kutubxonaga a'zo bo‘lish shart
Hujjat turi: O‘quv qo‘llanma
Nashr tili: Inglizcha
Kataloglashtirish manbai: Inglizcha
Hujjat tipi: Bosma shaklda
Kirish huquq turi: OCHIQ KIRISH