This book gives to learn english, learner of English at pre-intermediate to intermediate level and you make and receive telephone calls in English for your work and travel. To deal with regular calls such as getting information or arranging to meet. Might also have more difficult calls such as a complaint from a customer or a discussion in a conference call. Students want to improve your English on the phone but you also want to be more confident and to communicate more effectively. Students who need English for business or their professional lives often request help with English on the telephone. This is because telephoning is one of the most important types of communication in the world of work. It is also one of the most difficult areas of communication because can’t see the other speaker and so listening is especially important.